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As an agency, how can I switch between my clients at helloly.com?

Companies can set up individual access to their web hosting for service providers such as...

Can I change the DocumentRoot of my main domain?

The DocumentRoot/document root or WebRoot or root directory of your main domain cannot be changed.

Can I create a website at helloly as a layman?

Yes, at helloly anyone can create their own website - without any prior knowledge! With our...

Can I see how many hits I have on my website?

As a web hosting customer, you have access to several measured values in the cPanel, including...

Can I use shopware with helloly?

A Webhosting PLUS package is required for shopware. Please contact our support team if you wish...

Can data that I have accidentally deleted be restored?

Yes, accidentally deleted data can be restored. helloly regularly creates a backup of your data....

Create a subdomain? It's that simple.

Log in to the client area via my.helloly.com Within the Dashboard click Log in to cPanel...

Do I need a privacy policy for my website?

NOTE: The following information does not constitute legal advice and is for customer information...

Do I need a web hosting package?

After the first step - finding a good domain name - you need a web hosting package if you want to...

Does helloly also support me with technical issues other than domain and hosting (third-party applications)?

Yes, we are also happy to support you with technical issues other than domain and hosting. If...

Does helloly offer gzip compression in web hosting?

Yes, gzip compression is available for all web hosting packages and is deactivated by default....

Does helloly offer http/2 in web hosting?

Yes, all web hosting packages have http/2 activated for optimum performance and security.

Does helloly offer support outside of domain and hosting services?

We provide you with free support for our products. There are no costs for this service. If you...

Does helloly support the operation of NextCloud Office or NextCloud Collabra Online?

No, these services are not currently supported, as NextCloud Office and Collabra Online each...

How can I cancel my web hosting package?

Log in to the customer center at my.helloly.com. Click in the dashboard under Your active...

How can I change the contact or domain data or the contractual partner?

You can change your contact and domain data free of charge in the helloly customer center.   To...

How can I create a DNS record without a host name?

How to create a DNS record without a host name: Log in via https://my.helloly.com to the...

How can I move my WordPress or Joomla site from the old provider?

You can move your existing WordPress or Joomla website if you proceed as follows: 1. Book Web...

How can I upgrade my domain to Web Hosting?

After you have registered a domain, you will receive access to our client area. Do so by logging...

How do I assign another domain to my hosting?

Each of our web hosting packages offers genuine multidomain support. So you can set up a...

How do I book the helloly website relocation service and what data do I need to have ready?

helloly makes the change of provider as pleasant as possible for you: book a web hosting package...

How do I configure forwarding in my hosting package?

First access the customer center via https://my.helloly.com Within the Dashboard, under Your...

How do I create a backup of my website and how can I restore it?

There are several ways in which you can create a backup of your website or restore a saved...

How do I create a subdomain with redirection?

Create subdomain Log in to the client area at https://my.helloly.com. Within the...

How do I create an SSH key?

Secure Shell Protocol or SSH for short is included from the Webhosting PRO package onwards. How...

How do I define a (CNAME) DNS forwarding?

There are two ways to define a DNS forwarding:   Domain-only customers If you have only...

How do I enforce HTTPS redirection (SSL) for my domain?

To ensure that your website is always accessed via HTTPS, you can force this redirection in the...

How do I install Contao?

Contao can easily be installed on any add-on domain. To install Contao on the main domain,...

How do I move a WordPress installation from the subdirectory to the main directory?

To move a WordPress installation to the root directory, proceed as follows: Preparation:...

How do I set up iFrame redirection with my web hosting package?

To redirect from Domain A to Domain B, it is best to set up a Redirect. You can find out how to...

How fail-safe is my web hosting with helloly?

Your web hosting at helloly is stored in two helloly data centers in Austria (Vienna and Lower...

How long does it take for my SSL certificate to become active?

SSL certificates are automatically issued by the system within 24 hours as soon as your domain...

Is Anonymous FTP allowed?

Anonymous FTP is an FTP service that does not require a password to access the data and therefore...

Is an additional memory cache / opcache necessary with NextCloud?

No, even if NextCloud reports a missing memory cache / opcache after installation. We use PHP-FPM...

Is my data backed up?

At helloly, your data is available as quickly as possible and protected in the best possible way....

Was macht ein gutes Webhosting aus? – Ihr Leitfaden für die optimale Webhosting-Wahl

Bei der Auswahl des richtigen Webhosting Anbieters spielen viele Faktoren eine entscheidende...

What apps are included in the helloly auto-installer Softaculous?

You can install over 50 applications with a single click using our auto-installer, which is...

What are the CPU, process and RAM limits at helloly?

Our web hosting packages are suitable for beginners as well as experts and we recommend customers...

What are the advantages of web hosting with helloly?

helloly has set itself the goal of offering affordable and technically sophisticated web hosting...

What is PHP-FPM and is FPM active?

PHP-FPM is the abbreviation for the PHP FastCGI Process Manager. When PHP-FPM is active, a pool...

What is index.html?

The index.html is a file that is usually present on every website. It is the start page...

What is the PHP memory limit for helloly?

At helloly, it is very important to us that your website runs well! That is why we have decided...

What is the WordPress Manager?

The WordPress Manager allows you to manage multiple WordPress websites and/or multiple instances...

Where can I find the .htaccess file?

To control how visitors access your website, there is the .htaccess file. The .htaccess is a text...

Which PHP version is available?

PHP is available in versions 7.4, 8.0, 8.1, 8.2 and 8.3.

Which hosting packages do we recommend for NextCloud?

Nextcloud is included in all helloly hosting packages and is available via our Auto Installer. We...

Why am I receiving an ERRP e-mail and what do I have to do now?

Domains can only be registered for a certain period of time. Domains are usually registered for...

Why do I get the error 403?

The error "Error 403 - Forbidden" is one of the many Hypertext Transfer Protocol response codes...

Why do I get the error 500 (HTTP 500 Internal Server Error) on my website?

There are several possible reasons why you may receive the error 500 - Internal Server Error on...

Why does the direct link to the cPanel not work?

If you click on the Log in to cPanel direct link in the helloly Customer Center and the cPanel...

Why does the message "Connection not secure" appear when I visit my website?

If the message "Connection not secure" appears when accessing your website, this is because your...

Why is HTTP/S access blocked for the “go-http-client”?

For security reasons, we block the go-http-client on the system side. The go-http-client makes...

Why is another page suddenly displayed instead of my website ("Our new website will be launched soon")?

If you suddenly see the following website under your domain (or a similar variant in a different...

WordPress blog or '/wp-admin' page does not load (only a white page is displayed)

If your WordPress website or the associated login page (/wp-admin) only displays a white page,...

WordPress reports missing persistent object caching

The WordPress Dashboard contains the module Site Health Status. If you click on the link Site...