Knowledgebase

Is my data backed up?

At helloly, your data is available as quickly as possible and protected in the best possible way. We achieve this through a multiple redundant power supply and a sophisticated back-up system.

Backup

Backups of every web hosting and mail only package are created on an ongoing basis. For a restore and the available data statuses, please create a ticket at https://my.helloly.com

⚠️ Caution:

  • A backup does not prevent you from losing overwritten data if it was created on the same day.

  • We recommend that you create your own backup before deleting data. You can either

    • upload your data to your local computer via FTP

    • create a copy of your data in the cPanel in the file manager

 

Backup Addon

  • At https://my.helloly.com you can also order the Premium Backup Manager as an option for your hosting package. Here you can view backup statuses 24x7 and perform restores yourself.
  • Backup
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